Frequently Asked Questions

What must I do to prepare for your service call?
How often should I have my chimney cleaned and when is the best time to do it?
Why should I only hire a Certified Chimney Sweep?
What is creosote and how can I minimize a creosote build-up in my chimney?
What type of wood should I use?
Is it okay to use a fireplace that has a cracked liner in the chimney or no liner at all?
How do I know that I have a chimney fire?
Can I use again after I have had a chimney fire?
Will you service my wood stove insert?
What causes a sooty odor from my fireplace during the warmer months and what can I do about it?



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